Cable Forum http://www.cableforum.co.uk/board/ en Sun, 20 May 2012 17:01:53 GMT vBulletin 5 http://www.cableforum.co.uk/board/images/misc/rss.jpg Cable Forum http://www.cableforum.co.uk/board/ V+ The Killing! http://www.cableforum.co.uk/board/11/33687775-the-killing.html Sun, 20 May 2012 13:26:39 GMT Hi, I'm new to this forum so excuse me if I'm asking in the wrong place.
'The Killing' is supposed to be on catch up tv, it only shows up every other week at the moment, and as you can imagine it drives me nuts when I go to watch it and it's not there!!

I've complained to customer services who don't seem to know much about it!
Does anyone here know what I can do?
Thanks in advance.
Jenny.. ]]> Virgin Media TV Service jensgemsuk http://www.cableforum.co.uk/board/11/33687775-the-killing.html You can rely on BT... http://www.cableforum.co.uk/board/12/33687774-you-can-rely-on-bt.html Sun, 20 May 2012 11:37:30 GMT ... to naff things up.

I originally moved to cable after the muddy booted ones from BT Openreach had 5 goes at fixing an HRDIS fault on my phone line and singularly failed. I decided life was too short and told them to stick their twisted pair where the sun don't shine and ordered 20Mbps cable.

That went well and I upgraded to 50Mbps as soon as it came with a Superhub as I'd believed the VM BS and expected it to be good. Oh Dear. Eventually I got it swapped out for a VMNG300.

Then came the horrendous congestion and a fix date months away. I downgraded to 10Mbps and resolved to tell VM where to stick their coax and order a shiny new twisted pair from BT as soon as I could get Infinity (well it would be the same one but with an engineer install they'd hopefully fix the fault if it was in the section between me and the cab and if upstream it wouldn't matter as it didn't impact voice until the ADSL signal was there.

Had I lived seven doors up I'd be able to order Infinity and say goodbye to VM. But no - none of the houses fed from my pole are showing as able to get Infinity. I'm pretty much certain that it's a data error as the nearest house that can get it shows an almost maximum speed estimate and the distance to the cab is only 300m.

Anyhow the old TBB chart is looking quite good now...



So I'll be asking about an upgrade to 60Mbps. The real snag is that the website is suggesting a £50 engineer install which is not only a waste of money but means another wretched Superhub. Last time I tried retentions (pre doubles and an upgrade to 30) they insisted on a Superhub. If I can't get past that then I'll stick to 10Mbps and see if moaning at the BT CEO produces any results. Why do these companies make things so difficult? ]]> Virgin Media Internet Service kwikbreaks http://www.cableforum.co.uk/board/12/33687774-you-can-rely-on-bt.html 30M I hate to say I told you so in March http://www.cableforum.co.uk/board/12/33687773-i-hate-say-i-told-you.html Sun, 20 May 2012 10:18:39 GMT Dai_T Forum Team Posts: 714 Registered: 16-01-2012 Re: 20mb or 30mb ? Options on 17-05-2012 16:38 Hi number3, Dai_T
Forum Team

Posts: 714
Registered: 16-01-2012
Re: 20mb or 30mb ?
Options
on 17-05-2012 16:38

Hi number3,

I can confirm that speeds will be increased from 10mb to 30mb. Customers who don't have a superhub will be sent one as this will be needed to achieve over 20mbps.[/SIZE]
Kind Regards,

Dai T

Help & Support Forum Team

---------- Post added at 11:18 ---------- Previous post was at 11:13 ----------

My original post

1/3/2012
30MB minimum by end of 2012
Had this confirmed by retentions yesterday that all 10M users will be doubled to 20M initially and then increased to 30M by year end in most areas, this is due to BT Infinity increasing speeds. Quote "Virgin require to be the best provider"

And how many slagged me!! ]]> Virgin Media Internet Service ssr http://www.cableforum.co.uk/board/12/33687773-i-hate-say-i-told-you.html earthquake in northern italy near bologna http://www.cableforum.co.uk/board/20/33687772-earthquake-in-northern-italy-near-bologna.html Sun, 20 May 2012 10:06:02 GMT http://www.bbc.co.uk/news/world-europe-18135898 6.0 rocked area sadly some deaths been reported. The erthquake in the Emilia Romagna region. Which bologna modena area country central and just below venice, verona. RIP to those lost there lives. They got giro italia on at moment so... http://www.bbc.co.uk/news/world-europe-18135898

6.0 rocked area sadly some deaths been reported. The erthquake in the Emilia Romagna region. Which bologna modena area country central and just below venice, verona.

RIP to those lost there lives.

They got giro italia on at moment so whether it will carry on today. In past cycling do usually have those nations ride of mark respect in front of the race for those who died. ]]> Current Affairs mertle http://www.cableforum.co.uk/board/20/33687772-earthquake-in-northern-italy-near-bologna.html Virgin Media 150 free to call on Virgin Mobile http://www.cableforum.co.uk/board/59/33687771-virgin-media-150-free-call-virgin.html Sun, 20 May 2012 09:30:56 GMT The free customers services number on Virgin Landlines (150) can now also be called from a _Virgin Mobile phone_, so customers can report faults without using the 0845 number. Also the use of Virgin mobile customer services number (789) is now free to use. ... The free customers services number on Virgin Landlines (150) can now also be called from a Virgin Mobile phone, so customers can report faults without using the 0845 number. Also the use of Virgin mobile customer services number (789) is now free to use.

http://community.virginmedia.com/t5/...ht/true#M14409

Posters on the community forum have confirmed this service is now working. ]]> Virgin Media Fixed Phone Service nodrogd http://www.cableforum.co.uk/board/59/33687771-virgin-media-150-free-call-virgin.html <![CDATA[Cameron's radical plan to reform jobs cut red tape]]> http://www.cableforum.co.uk/board/20/33687770-camerons-radical-plan-reform-jobs-cut.html Sun, 20 May 2012 09:29:04 GMT http://www.telegraph.co.uk/news/politics/9277508/David-Camerons-radical-plan-to-reform-jobs-red-tape.html Posh eton boy is class prize idiot so he aint got clue how to create jobs but got fantastic way cause more fear and uncertainty. ---Quote--- Mr Beecroft, a Conservative Party donor,... http://www.telegraph.co.uk/news/poli...-red-tape.html

Posh eton boy is class prize idiot so he aint got clue how to create jobs but got fantastic way cause more fear and uncertainty.

Quote:
Mr Beecroft, a Conservative Party donor, caused controversy when parts of his report for the Prime Minister on making it easier for employers to sack underperforming staff were leaked last autumn
So Mr Beercroft bought his policy afterall proves who bed they lie in and cameron lied that party funds was not buying policies. When crudas getting done why there no proper investigation to this criminal party affairs. Bunch crooks the lot off them.

http://www.telegraph.co.uk/finance/j...-shake-up.html

Within all this as the plan makes easier to sack why would people make long term plans. Infact you will see many employees just save even more not spend in the economy fearing there job security.

The government got one track mind to destroy our economy further.

Aniother how does propose to protect borders with less staff we seen what happening heathrow do to cuts.

I think cameron needs sectioned before he does anymore harm.

Love they way employers liieing to get there own way only thing stiffling job creation is them themselves. If you want create jobs then get off your fat money create it. stop paying yourselves way over odds wages put money into your business. This not slant ALL employers but those scum who blaming employment laws lieing through teeth.

How many those employers wanting this have actually outsourced there work to china, korea, indea, thailand etc.

Theyre ways to fire those not working its disipline if they think making position redundant so they can employ someone else which suspect real reason to this despicable move.

What about rights employees from scum companies who want to flog there workers by cutting corners taking dangerous risks.

How far will he go with his revelution to hurt employees

Will we go back to bad old days

Where industrial injuries causing or worse deaths was more common will H&S be cut.

Then in the next breath cameron bemoaning of the new wave disibilty goes up down to those said increase accidents.

If he wants this dangerous road then maybe we should have it easier to sack pillocks like him and puppets like osbourne clegg. ]]> Current Affairs mertle http://www.cableforum.co.uk/board/20/33687770-camerons-radical-plan-reform-jobs-cut.html Happy Birthday to Rob http://www.cableforum.co.uk/board/22/33687766-happy-birthday-to-rob.html Sat, 19 May 2012 23:00:09 GMT :birthday: to Rob (http://www.cableforum.co.uk/board/members/33.html) - from all the team at Cable Forum. :cleader: :birthday: to Rob - from all the team at Cable Forum. :cleader: ]]> Lifestyle Cable Forum Team http://www.cableforum.co.uk/board/22/33687766-happy-birthday-to-rob.html Online game tycoon kind of game... http://www.cableforum.co.uk/board/30/33687765-online-game-tycoon-kind-of-game.html Sat, 19 May 2012 19:57:11 GMT Hi All,

I enjoy building games and creative games... anyone got any games for me to try out online? or maybe have to download them
(pref: FREE ones lol)

Just for the record have tried

Minecraft - didn't like this..


Thanks :D ]]> Gaming Discussion sczoo19 http://www.cableforum.co.uk/board/30/33687765-online-game-tycoon-kind-of-game.html Good PC-Tablet for Value?? http://www.cableforum.co.uk/board/22/33687764-good-pc-tablet-for-value.html Sat, 19 May 2012 19:40:45 GMT Hi everyone, I am looking at buying a new Tablet, really wanted one lately, Been looking around the shops and pestered by the sales colleagues to make me buy the dearer ones etc... I am not to fussed at spec in partiuarly really, all I would use it for is general browsing on the internet,... Hi everyone,

I am looking at buying a new Tablet, really wanted one lately,
Been looking around the shops and pestered by the sales colleagues to make me buy the dearer ones etc...

I am not to fussed at spec in partiuarly really, all I would use it for is general browsing on the internet, maybe watch some youtube videos and check and send emails

so quite a basic use for me, would be perfect for lunch times at work though :)

Anyone recently brought a Tablet or considering?

Any advice would be brill as I really am a novice when it comes to things like this

:erm:

Thanks all!!

:) ]]> Lifestyle sczoo19 http://www.cableforum.co.uk/board/22/33687764-good-pc-tablet-for-value.html Extra Virgin Box http://www.cableforum.co.uk/board/11/33687759-extra-virgin-box.html Sat, 19 May 2012 14:33:10 GMT This is merely out of curiosity, and if it is illegal please remember I'm brand new here and relatively clueless about cable TV.

I live in a flat, and we have a cable connection to the room which I previously used for a modem from Virgin Media. If I remember rightly we're on the XL package, and other rooms have cable TV. I want to remove the modem and plug a box in, although I'm unable to contact my landlord for the time being in order for him to call Virgin and ask them to send us another box. I've looked at the website, and allegedly since we're on XL an extra V+ box won't cost us anything to run or to get installed. This being the case, what would be the issue with buying a box from eBay and using it? As far as I can see, it wouldn't be illegal as we're already paying for Virgin, and they wouldn't charge us for an extra box anyway?

Again, if this is horrifyingly illegal please remember that I don't know anything :)

Thanks ]]> Virgin Media TV Service jackbird377 http://www.cableforum.co.uk/board/11/33687759-extra-virgin-box.html 50M Tracert route - When it leaves virginmedias network... http://www.cableforum.co.uk/board/12/33687758-tracert-route-when-leaves-virginmedias-network.html Sat, 19 May 2012 14:23:25 GMT Hi,

Posted on VM site https://community.virginmedia.com/t5...214199#M112574

The last post from VM team member reads like its not a VM issue, so just go, go away and bother someone else.

I quote "This would indicate an issue outside of our network."


Are they saying shut up, not a VM fault, so go away or are do you think they are looking into it and talking to the right ppl to get it fixed?


Any ideas on how I should reply?
.
.
.
.

(All want them to admit to is that their p2p throttling is set up wrong.

To me it seems like am going along the motorway at 250k, hit 251k and come to a stop, so starting all over again.

Where I think it should be a constant 250k speed, cruise control setting for p2p :-)

Sorry going off topic...) ]]> Virgin Media Internet Service otguk http://www.cableforum.co.uk/board/12/33687758-tracert-route-when-leaves-virginmedias-network.html <![CDATA[Superhub Belkin router compatibility issues & dilemma]]> http://www.cableforum.co.uk/board/12/33687756-belkin-router-compatibility-issues-and-dilemma.html Sat, 19 May 2012 13:29:07 GMT Hello all.

We have been long time customers of VM (since before they bought out Telewest) and only recently after hearing of the 'double speed' increase, decided to take advantage and upgrade to 30Mb (from 10Mb) so that we would get an increase to 60Mb instead of 20. At an additional £4, this sounded like a great deal and until recently were very happy.

The setup at home has always consisted (since having more than 1 pc around which has been that way for at least 5 years or more) of a router which is fed from the cable modem and direct LAN feeds 2 pc's aswell as providing a wireless transmission for the laptop and internet radio plus mobiles.

For the record, I have always had to disconnect the router when phoning VM support due to the fact that they will not deal with you if you have anything between their modem and your pc setup. I can understand this to some degree because its elementary problem elimination.
However I have always just hooked up my router after the problem has been checked and continued fine with the modem - router - pc setup.

I was very happy with this setup till recently, the connection started dropping.

This dropping started about a month after upgrading to the Superhub which we were told was required to be able to get the speed increase.

Previous to the superhub we had a SurfModem (Motorola) which operated fine. Sure the modem would drop now and then but a simple modem power lead reset would do the trick and we'd be back online sharply.

This unfortunately has not been the case with the Superhub.

I had been using the Superhub in modem mode due to us already having a fully functional Belkin router and there didn't seem to be any compatibility issues. No overly bad increased latency either (I am an online gamer so I would notice).

So as recent as last week I made the call and arranged for a VM engineer to pop round which was yesterday.
They sent an apprentice around, but thats another story. At least he wasn't clueless (although I had to remind him the superhub IP changes when you switch it to Modem mode).

He gave me the usual 'you need to disconnect the router because it may be causing the dropping' statement. I just find this hard to believe although I could be wrong but uptil recently prior to installing the Superhub this setup worked fine.

After an hour of messing around, checking cables etc, we got the superhub back up and running (in Modem mode with the Belkin router) and he left. I decided I wouldn't change the setup until we saw another dropped connection.

After a while we started to see the dropped connections again, so I decided to heed the advice and try setting up without the Belkin.
I decided to eliminate the whole router compatibility issue by bypassing it altogether and just using the Superhub. Therefore if we still got any problems we would know its not because of the router.
I'm used to setting up the home network so I wasn't bothered about that and proceeded to setup the systems (MAC ID's etc).
That was yesterday night.

Today I am back at it again and so far the most troublesome thing to setup has been the internet radio which just refuses to see the superhubs wireless network. This also goes for my Mobile phone. This previously took me about 10 minutes to setup on my Belkin router and never had any issues after that.

The 2 home LAN PC's seem to be connected fine and not dropping HOWEVER the page load times seem to be quite laggy which I am not understanding as speedtest.net is showing speeds upto 62Mbps which seems great but the page loading is laggier than before (when we used the Belkin router).

I am now considering putting the router back into the equation and returning the superhub to 'Modem mode' status.
I thought I would post about this here after a friend of mine pointed me in this direction regarding the Superhubs being 'crap'.

However we never had a VGM we had a Motorola Surf Modem previously so I have no experience of those but our previous modem did seem to do the job fine despite not having router or wireless functionality.

Sorry for the lengthy post but what do you think about all this, I will probably be phoning VM tech again soon to get this sorted but I am trying my best to troubleshoot any setup errors that could be from my side first.

Any tips, let me know.
Cheers. ]]> Virgin Media Internet Service hex73 http://www.cableforum.co.uk/board/12/33687756-belkin-router-compatibility-issues-and-dilemma.html Moving house - Info needed http://www.cableforum.co.uk/board/62/33687755-moving-house-info-needed.html Sat, 19 May 2012 12:37:38 GMT Hi, We are hoping to be moving house at the end of June, and would like to take our VM services with us. The street we moving to has Virgin Media, but the house we are moving into is not connected to VM, no brown box etc..., VM postcode say yes :D. Anyway I have some questions 1. As the... Hi,

We are hoping to be moving house at the end of June, and would like to take our VM services with us.

The street we moving to has Virgin Media, but the house we are moving into is not connected to VM, no brown box etc..., VM postcode say yes :D.

Anyway I have some questions
1. As the house doesn't have VM, will they lay the cable from the Green box to the tee in the pavement before, they send out a tech to connect the TV, Net and Phone?

2. The house we are moving to has a block paved drive, but has grass next to it, so I presume they will put the cable under the grass to the house?

3. When they do come to connect the TV, Phone and net up, can we let the tech, know where to want the VM boxes on the wall (inside)?

4. I presume the phone number we got now, will be the same at the new house, same town and both in LN6?

Thanks ]]> Virgin Media Installation Issues Big-Gaz http://www.cableforum.co.uk/board/62/33687755-moving-house-info-needed.html <![CDATA[100M Does Virgin's broadband go through BT's exchanges?]]> http://www.cableforum.co.uk/board/12/33687754-does-virgins-broadband-go-through-bts.html Sat, 19 May 2012 12:08:34 GMT Does VM's broadband or phone service pass through BT's exchange?

The reason I ask is that anywhere there is a VM cable service there is always a long duct that finishes either right next to a BT duct and manhole close to the nearest BT exchange or at a manhole right in front of the BT exchange.

I don't just go round looking at this type of thing it's because it is related to my job! Any ideas though? Why would Virgin need to link their fibre cabinets to the BT exchanges? ]]> Virgin Media Internet Service MrIca http://www.cableforum.co.uk/board/12/33687754-does-virgins-broadband-go-through-bts.html Oh my God what a total joke. http://www.cableforum.co.uk/board/34/33687753-oh-my-god-what-total-joke.html Sat, 19 May 2012 12:06:40 GMT I have been trying for FIVE HOURS to get through to VM to cancel my land line. 150 doesn't work, calling India gets me put through to a line that's being totally ignored. Try the same number again and it's suddenly 'unrecognised' Funny how the only number I can find that works is the UPGRADE LINE. Anyone got a number that works???

Maybe if I cancelled my direct Debit it would wake them up? ]]> Virgin Media Billing Issues ThunderPants73 http://www.cableforum.co.uk/board/34/33687753-oh-my-god-what-total-joke.html