Caller Display not available? - Page 3

saabmania2 · 22-02-2010, 13:17

Quote:

Originally Posted by nigelmclelland

Just phone 150. Its as simple as that, why complicate things ?

---------- Post added at 10:22 ---------- Previous post was at 10:21 ----------

have you not read the thread above calling 150 doesn't work as they just tell you it's not available yet someone suggested they had been told it was not available and got it through the website, please read the start/middle of the thread too

nigelmclelland · 22-02-2010, 14:32

Quote:

Originally Posted by saabmania2

have you not read the thread above calling 150 doesn't work as they just tell you it's not available yet someone suggested they had been told it was not available and got it through the website, please read the start/middle of the thread too

Yes I have, When you ring 150 ask them to check what switch you are on and also ask them to check weather it is enabled on thier internal network auditing system. I am on switch WL1 in area 20

mersey70 · 01-03-2010, 20:37

Hi I live on the Wirral (CH41) and tried to order Caller ID yesterday. I was told by an adviser that it is not available. I asked her about what switch I was on and when I might be able to get the feature and she got very annoyed and basically said I just have to wait. I have only been a customer since December and whilst the actual service is generally ok (no better or worse than BT/Sky on a whole for me) my experience of their Customer Services has not been too hot although if I am honest I wouldn't like to have to do their job.

nigelmclelland · 01-03-2010, 23:12

Quote:

Originally Posted by mersey70

Hi I live on the Wirral (CH41) and tried to order Caller ID yesterday. I was told by an adviser that it is not available. I asked her about what switch I was on and when I might be able to get the feature and she got very annoyed and basically said I just have to wait. I have only been a customer since December and whilst the actual service is generally ok (no better or worse than BT/Sky on a whole for me) my experience of their Customer Services has not been too hot although if I am honest I wouldn't like to have to do their job.

You will be able to get caller display this year sometime, the whole network is slowly being upgraded - keep trying !

---------- Post added at 22:12 ---------- Previous post was at 22:08 ----------

Mind you it also depends on weather the advisor you get can be bothered to check the internal network auditing system to actually see if the switch you are on has been enabled, hence your reply, so I would phone them back later in the week to be honest.

saabmania2 · 02-03-2010, 08:40

Quote:

Originally Posted by mersey70

Hi I live on the Wirral (CH41) and tried to order Caller ID yesterday. I was told by an adviser that it is not available. I asked her about what switch I was on and when I might be able to get the feature and she got very annoyed and basically said I just have to wait. I have only been a customer since December and whilst the actual service is generally ok (no better or worse than BT/Sky on a whole for me) my experience of their Customer Services has not been too hot although if I am honest I wouldn't like to have to do their job.

Their is no excuse for being rude (that goes both ways either from the customer or the customer service rep) if i was rude to my customers not only would i not have any customers left i would probably get punched as most of my customers are 6ft+ and built like brick "s" houses

and i've always found if you want something they are more likely to go the extra if you are polite, but then as you found out it doesn't always work perhaps you got one having a bad day (still no excuse!!)

mersey70 · 03-03-2010, 15:26

I send an email pointing out I was unhappy and an adviser called me back who clearly knew what she was talking about. She thoroughly checked and advised that Caller ID is definitely not available and furthermore she had no information on future availability so she covered all bases and said she cannot guarantee it will be available to me any time soon.

She offered to cancel just the telephone service with no early termination fee if I preferred to go to BT or if I wanted to keep the phone and sign a new 12 month contract for all 3 services (ive only been with them for just over 2 months anyway) she reduced the monthly sub and offered a discounted V+ box which I was happy to accept

nigelmclelland · 04-03-2010, 09:55

Quote:

Originally Posted by mersey70

I send an email pointing out I was unhappy and an adviser called me back who clearly knew what she was talking about. She thoroughly checked and advised that Caller ID is definitely not available and furthermore she had no information on future availability so she covered all bases and said she cannot guarantee it will be available to me any time soon.

She offered to cancel just the telephone service with no early termination fee if I preferred to go to BT or if I wanted to keep the phone and sign a new 12 month contract for all 3 services (ive only been with them for just over 2 months anyway) she reduced the monthly sub and offered a discounted V+ box which I was happy to accept

You may well find in a month or so your telephone switch may well have been upgraded for caller ID! So keep that in mind.

mersey70 · 04-03-2010, 13:08

I will definitely keep trying thanks.

Mark_84 · 11-03-2010, 08:28

I am in area 20 (Oldham) and have managed to get caller display, I have tried for the past 3/4 years and its never been available. Thanks for the thread or i wouldn't have known

I was even considering joining BT once my contract had ending as its annoying without it !

CBLN6 · 17-03-2010, 21:20

I'm area 30 and needed caller display for my Callsure call screening box and after a couple of calls got it enabled. Though according to Callsure my cable line has caller display coming into the line in BT format and not cable format which has caused a few hiccups with setting up my star and zap lists.

Digital Fanatic · 18-03-2010, 09:19

Quote:

Originally Posted by CBLN6

I'm area 30 and needed caller display for my Callsure call screening box and after a couple of calls got it enabled. Though according to Callsure my cable line has caller display coming into the line in BT format and not cable format which has caused a few hiccups with setting up my star and zap lists.

Is that like TrueCall? If so you need to set it to BT NOT cable.. I think the settings are wrong, so will work on BT setting.

nigelmclelland · 22-03-2010, 09:46

Quote:

Originally Posted by mersey70

Hi I live on the Wirral (CH41) and tried to order Caller ID yesterday. I was told by an adviser that it is not available. I asked her about what switch I was on and when I might be able to get the feature and she got very annoyed and basically said I just have to wait. I have only been a customer since December and whilst the actual service is generally ok (no better or worse than BT/Sky on a whole for me) my experience of their Customer Services has not been too hot although if I am honest I wouldn't like to have to do their job.

Any sign of Caller Id on the other half of Wirral Mersey70?

mersey70 · 22-03-2010, 10:09

Quote:

Originally Posted by nigelmclelland

Any sign of Caller Id on the other half of Wirral Mersey70?

Hi, I called again on Saturday and it still is not available so I will just keep trying every few weeks or so.

nigelmclelland · 22-03-2010, 10:24

Quote:

Originally Posted by mersey70

Hi, I called again on Saturday and it still is not available so I will just keep trying every few weeks or so.

Ok, make sure they check your switch properly, Keep us informed!

bob.stansfield · 31-03-2010, 00:19

Got CLI today on the other side of the Wirral (CH62)