Price increases and retention deals
17-02-2010, 14:49
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#16
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JD.Addict
Join Date: Nov 2008
Location: Cheryl Cole's pants / Derby
Services: 100MB, M Phone and XL TV (2x Samsung V+)
Posts: 505
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Re: Price increases and retention deals
Quote:
Originally Posted by BenMcr
Yes - unless you have the Triple XL/XL Plus or VIP (I think) where the price of the whole bundle is staying the same even though the parts of the bundle are changing. For those bundles there is no price change so the clause does not activate.
The maximum you have 30 days from the day you get your bill covering the April charges - which for most people will be sometime in March
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I have
XXL BB
XL TV
M Phone
I have no intention of canceling but will try to use this to my advantage as i was told to replace my V box with a V+ would be £150. see if retentions will offer me this at the normal £50 price if i threaten to cancel 2 of my three services.
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17-02-2010, 18:47
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#17
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cf.mega poster
Join Date: Jun 2009
Location: South Yorkshire
Age: 36
Posts: 4,556
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Re: Price increases and retention deals
Quote:
Originally Posted by BenMcr
Yes - unless you have the Triple XL/XL Plus or VIP (I think) where the price of the whole bundle is staying the same even though the parts of the bundle are changing. For those bundles there is no price change so the clause does not activate.
The maximum you have 30 days from the day you get your bill covering the April charges - which for most people will be sometime in March
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Ben i asked on twitter and ST said that there will be a increase of £2.99 on the VIP package ! Will you try to find out if that is correct ?
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Ever since this began, I was blessed with a curse.
And for better or for worse I was born into a hearse.
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17-02-2010, 19:16
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#18
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 11,390
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Re: Price increases and retention deals
Quote:
Originally Posted by devilincarnate
Ben i asked on twitter and ST said that there will be a increase of £2.99 on the VIP package ! Will you try to find out if that is correct ?
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I do apologise - this is where it gets a bit confusing and I read it wrong - I'm sorry.
Existing customers on Triple XL/XL Plus and VIP apparently will get the price increase
However the prices aren't changing for new sales of the bundles for either existing customers upgrading or new customers taking the bundles out.
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Last edited by BenMcr; 17-02-2010 at 19:25.
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17-02-2010, 19:26
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#19
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JD.Addict
Join Date: Nov 2008
Location: Cheryl Cole's pants / Derby
Services: 100MB, M Phone and XL TV (2x Samsung V+)
Posts: 505
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Re: Price increases and retention deals
sorted got my 2nd v+ for 49.99 so happy also requested a Samsung too
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17-02-2010, 20:13
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#20
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cf.mega poster
Join Date: Jun 2009
Location: South Yorkshire
Age: 36
Posts: 4,556
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Re: Price increases and retention deals
Quote:
Originally Posted by BenMcr
I do apologise - this is where it gets a bit confusing and I read it wrong - I'm sorry.
Existing customers on Triple XL/XL Plus and VIP apparently will get the price increase
However the prices aren't changing for new sales of the bundles for either existing customers upgrading or new customers taking the bundles out.
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Ok cheers BEN my 12 months are up know so i will have to have a good think about what i am going to do in regards to this . I know that the VIP pack is good value, but keep getting info from SKY and BT to go back to them !
__________________
Ever since this began, I was blessed with a curse.
And for better or for worse I was born into a hearse.
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18-02-2010, 13:11
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#21
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cf.member
Join Date: Feb 2009
Location: South Wales
Services: V+ XL TV, XL Phone & L Broadband
Posts: 54
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Re: Price increases and retention deals
Ok, so what I have gathered in regards to my initial question is that I should phone up retentions before the price increase?
I have often read advice that you should do this at the end of the month. Advice?
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I had to google 'jfgi' to see what it meant  . The irony is overwhelming.
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18-02-2010, 13:58
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#22
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cf.addict
Join Date: May 2009
Location: Beyond The Sun
Posts: 370
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Re: Price increases and retention deals
Quote:
Originally Posted by *sloman*
sorted got my 2nd v+ for 49.99 so happy also requested a Samsung too
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Don't want to P on your corn flakes but you can request a specific box a million times on the phone and it doesn't mean a thing.
As said on these pages, it depends what the engineer brings on the day
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26-02-2010, 15:02
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#23
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cf.member
Join Date: Feb 2009
Location: South Wales
Services: V+ XL TV, XL Phone & L Broadband
Posts: 54
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Re: Price increases and retention deals
Update - I have finally got round to phoning retentions and managed to get £10 knocked off my current bill. Result! Thanks for replying everyone.
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I had to google 'jfgi' to see what it meant . The irony is overwhelming.
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09-03-2010, 21:32
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#24
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Inactive
Join Date: Oct 2008
Posts: 24
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Re: Price increases and retention deals
Quote:
Originally Posted by Sleeper919
As most of you probably know, Virginmedia will be increasing some of their prices in April.
I have recently come out of a contract and was thinking of ringing up Virgin to see if they could offer me a new deal. However, I am unsure whether it would be best to wait until after the price increase or to do it before. If I ring them before the price increase then the price is just going to go up anyway. Conversely, If I ring up after the price increase, I imagine many other customers will have the same idea. Virgin probably have some kind of "action plan" ready for retentions dept. to deal with this.
I currently pay about £52 for XL TV, 10Mb Broadband and XL phone. I was hoping to either get a discount for the same package or get 20Mb BB included in the package. What do you think?
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hi i paid £35 for same services (XL TV 10mb BB Xl phone) the contract came to an end this month. So i phone retentions and after much haggling and putting phone down and trying again which always helps i got TV XL PHONE L and 10BB for 37.95 per month after price increases (1st april) not bad but after receiving my contract today they have put me on 18mths contract anyone else got 18mth contract might try them again see what else i can get
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09-03-2010, 21:53
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#25
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cf.addict
Join Date: Mar 2005
Posts: 372
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Re: Price increases and retention deals
I phoned retentions the other day to upgrade as 12 months coming to an end.
I was on:
XL TV, Normal phone, 10mb BB (multiroom with extra V+ box so 2 x V+ boxes total) = £44:50
I'm now on:
Triple XL @ £53.90 BEFORE price increases, 12 month contract entered into. I couldn't get better and they said they could not do anything about price increases in April. I'm fairly happy with what I get. Sky equivalent would cost me £75 a month with only 4mb broadband.
What do you guys think?
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09-03-2010, 22:36
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#26
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JD.Addict
Join Date: Nov 2008
Location: Cheryl Cole's pants / Derby
Services: 100MB, M Phone and XL TV (2x Samsung V+)
Posts: 505
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Re: Price increases and retention deals
Quote:
Originally Posted by Joedm45
Don't want to P on your corn flakes but you can request a specific box a million times on the phone and it doesn't mean a thing.
As said on these pages, it depends what the engineer brings on the day
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seemed to have worked i have 2x V+ Samsung boxes now!
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10-03-2010, 00:27
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#27
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 33
Services: Virginmedia - BB:XL30 TV:XL V+ Phone:M
Posts: 3,306
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Re: Price increases and retention deals
Quote:
Originally Posted by *sloman*
seemed to have worked i have 2x V+ Samsung boxes now!
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Then you were lucky that's what the installer had on their van at the time he got around to you 
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10-03-2010, 12:47
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#28
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cf.addict
Join Date: Aug 2006
Location: Bristol
Services: Triple XL, Sky S&M, Tivo, V+ & V Boxes, Sony 32d3000 & hxd870, Sharp LC20AD5E.
Posts: 105
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Re: Price increases and retention deals
Quote:
Originally Posted by devilincarnate
Ben i asked on twitter and ST said that there will be a increase of £2.99 on the VIP package ! Will you try to find out if that is correct ?
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That's what I've got on my latest bill:
99p for line rental (Now £11.99)
£1.50 for XL TV (Now £24.50)
50p for extra box (Now £5.50)
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10-03-2010, 12:54
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#29
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JD.Addict
Join Date: Nov 2008
Location: Cheryl Cole's pants / Derby
Services: 100MB, M Phone and XL TV (2x Samsung V+)
Posts: 505
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Re: Price increases and retention deals
Mine still show as below even tho the bill has gone in to April
TV Size: X L 17 March - 16 April £23.00
1 Additional V Box 17 March - 16 April £15.00
Add Set Box(es) Discount 17 March - 16 April £-10.00
Telephone Line Rental 17 March - 16 April £11.00
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10-03-2010, 12:55
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#30
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 11,390
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Re: Price increases and retention deals
I don't think the prices change untill the bill start date is after the 1st April - so for you it will be the next bill
__________________
I am always right.....except when I'm not All views are my own - so there!
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