Be aware of ebuyer.com

Originally Posted by roger skillin

It is normal to get charged a restocking fee when it is not their fault, vivo graphics cards have always meant you can connect to a monitor but also to other sources like connecting to a tv via s-video, if you wern't sure what it meant you should had looked ti up before hand, what exactly were you wanting to use it as?

I knew exactly what VIVO means, it stands for 'Video in Video out' - the card they supplied was described as VIVO capable, but didn't have that functionality when supplied, having no 'video in' capability.

I was looking to replace an ATI 'All in Wonder' card with an newer ATI card with VIVO as I didn't actually need the TV tuner in the 'All in Wonder', but still wanted to connect & capture external video sources.

As far as I was concerned they supplied goods 'not as described' - then charged me a fee to return it.

My question was whether this has improved, as I certainly won't ever use them again until I have that reassurance..

---------- Post added at 22:40 ---------- Previous post was at 22:38 ----------

Originally Posted by zing

thats should have been covered by distance selling and they can not charge a fee for this by law

'should have been' is true - they did charge though, law or no law - hence I have never bought from them again.

At the end of the day as the consumer it is upto you to fight for your rights. I always do and quite often enjoy it lol

[AbyssUnderground]

Being honest, their terms and conditions of purchase do say you have to pay a restocking fee if the item was not what you wanted. You'll find most places do this and they can charge this fee if they want to, if mentioned in their terms and conditions which YOU agree to before purchase. If it truly was their fault in a bad description then I would agree you would not have to, but ditching ebuyer because of one little misunderstanding is pure stupidity.

They're one of the best online retailers I have used, and I've spent just shy of £4000 with them over the last few years. Not once have I had a problem on the half dozen RMA's I've done on memory and a motherboard or two. They've always replaced it very quickly and without squabbles.

Ditching them because you didn't read the T&C's and got charged a fee is quite stupid. Ebuyer has one of the best customer support teams I've ever used as well. I'm sure they could have come to an agreement had you rang them about it too. Hell they even refund your postage if its delivered a day later than you asked for... Not bad really. But you MUST ask! They don't give unless you ask for it.

[gazzae]

Originally Posted by AbyssUnderground

Being honest, their terms and conditions of purchase do say you have to pay a restocking fee if the item was not what you wanted. You'll find most places do this and they can charge this fee if they want to, if mentioned in their terms and conditions which YOU agree to before purchase. If it truly was their fault in a bad description then I would agree you would not have to, but ditching ebuyer because of one little misunderstanding is pure stupidity.

They're one of the best online retailers I have used, and I've spent just shy of £4000 with them over the last few years. Not once have I had a problem on the half dozen RMA's I've done on memory and a motherboard or two. They've always replaced it very quickly and without squabbles.

Ditching them because you didn't read the T&C's and got charged a fee is quite stupid. Ebuyer has one of the best customer support teams I've ever used as well. I'm sure they could have come to an agreement had you rang them about it too. Hell they even refund your postage if its delivered a day later than you asked for... Not bad really. But you MUST ask! They don't give unless you ask for it.

If it is returned in 7 days then they have no rights to charge a restocking fee no matter what it says in their T&C's

any terms and conditions you agree to do not interfere with your rights under the Sale of Goods Act . Any terms that would appear to make you give up said rights are meaning less even if you have ticked the box

[AbyssUnderground]

Yeah I don't dispute that, but if they list that fee, and as above they can't charge within 7 days, if you choose to return after 7 days then they are well within that right to charge. However I don't recall seeing the person in question say how long they had the item before returning it. Either way, terms and conditions are there to protect both ebuyer and the buyer.

Originally Posted by AbyssUnderground

Yeah I don't dispute that, but if they list that fee, and as above they can't charge within 7 days, if you choose to return after 7 days then they are well within that right to charge. However I don't recall seeing the person in question say how long they had the item before returning it. Either way, terms and conditions are there to protect both ebuyer and the buyer.

It was returned immediately in the original packaging, it hadn't even been installed - as for not using them again being 'pure stupidity' I would suggest that that is your opinion, which I don't share. I buy many items 'online' & rely on the seller describing the goods correctly as fundamental to the process. Charging me for their error in the description compounded the problem.

I take on board all the comments regarding disputes being resolved, but there shouldn't have been a dispute in the first place.

No-one seems to have answered my question as to whether this kind of problem still occurs, just how I could have put a lot of effort into resolving it - sorry, but when I can buy elsewhere, why should I bother?

[zaax]

Originally Posted by AbyssUnderground

Being honest, their terms and conditions of purchase do say you have to pay a restocking fee if the item was not what you wanted. You'll find most places do this and they can charge this fee if they want to, if mentioned in their terms and conditions which YOU agree to before purchase.

It would be dodgy, if their T&C said this. Its against the law to charge a re-stocking fee. Regulation 17

[roger skillin]

Originally Posted by zaax

It would be dodgy, if their T&C said this. Its against the law to charge a re-stocking fee. Regulation 17

Used to be a long time ago, no longer as when someone returns something they don't want this can't be sold again as new so has to be sold cheaper as open box, the restocking fee is to compensate for what the retailer will lose out on,
a vivo card has never just meant video in , video out so the op should have looked into it more before they brought the item, if i'm going to purchase a computer part and want to make sure it's what i want then i put it into google to look at a review i would then see that this item would not do what the i wanted therefore i would find something that did

[zaax]

Originally Posted by roger skillin

Used to be a long time ago, no longer as when someone returns something they don't want this can't be sold again as new so has to be sold cheaper as open box, the restocking fee is to compensate for what the retailer will lose out on,
a vivo card has never just meant video in , video out so the op should have looked into it more before they brought the item, if i'm going to purchase a computer part and want to make sure it's what i want then i put it into google to look at a review i would then see that this item would not do what the i wanted therefore i would find something that did

DSR are still on the law books and therefore re-stocking fee is still illegal.

[TheDon]

Originally Posted by gazfan

I buy many items 'online' & rely on the seller describing the goods correctly as fundamental to the process.

I buy many things online, and NEVER rely on the seller describing the goods.
I'll always check and double check the specs with the manufacturer and a competent review site.

With how many items sites list there's always going to be errors in them, it's unavoidable.

It's the same as how in a brick and mortar store the employees rarely know much about the products and you wouldn't buy something based solely on what they tell you it can do (or you shouldn't) you should always find out yourself to make sure.

[Mick Fisher]

Well my replacement BD player arrived today and seems to be working perfectly.

So thats collected by UPS for return as faulty under warrenty last Thursday to replacement delivered by UPS today.

I'm happy and will deal with them again.

[ZrByte]

Originally Posted by roger skillin

Used to be a long time ago, no longer as when someone returns something they don't want this can't be sold again as new so has to be sold cheaper as open box, the restocking fee is to compensate for what the retailer will lose out on,
a vivo card has never just meant video in , video out so the op should have looked into it more before they brought the item, if i'm going to purchase a computer part and want to make sure it's what i want then i put it into google to look at a review i would then see that this item would not do what the i wanted therefore i would find something that did

Guess you haven't googled it yourself or even looked at my reply to your previous post then?

[Kymmy]

eBuyer does it again, just ordered a little 720p handycam (Kodak zi6) with a 16gb card at 9pm last night, costs 5.99 for delivery and it's already on the UPS van out for delivery. What an amazing service especially sending the parcel out on a Sunday

well done eBuyer

[Hugh]

Another plus for ebuyer - as previously stated, the 22" LCD TV/DVD player for the bedroom had a red vertical line appear after three weeks.

It was RMA'ed last week, and the replacement has just turned up - no postage or any other costs either way.